Caseworker

Deadline: 11.59, Sunday 19th January 2025

Key responsibilities

• Log all cases; monitor progress and ensure all identified actions are taken
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Gather relevant information to assist with resolving cases
• Draft responses to constituents
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Additional responsibilities

• Assist with arrangements for events; this may include: venue research and bookings; compiling and managing guest-lists; liaising with suppliers; and providing on-the-day event support as required
• Database management using office software (e.g. Microsoft Office) to handle administrative cases
• Open, handle and action email, post and social media enquiries

Key things we’re after from you

You know how to get things done
You’re hot on deadlines, can bash out a strong email in no time, and aren’t afraid to just pick up the phone to whoever to get a task over the line. 

You can multitask with ease
You’re organised enough to manage lots of simultaneous demands from residents, the staff team and Josh without losing your cool, losing sight of your goals, nor losing your magic touch. You might even be a fan of project management tools like Monday.com.

You’re tech savvy
You’re a digital demon when it comes to diary management, inbox management, file storage and other office systems. You’re comfortable with trialling new tech, and might even be as geeky as Josh about using AI to boost efficiency.

You care enough to get stuck right in
You’re invested in our mission to empower the people of Eastbourne, and to help Josh to be the best MP he can be. You’re prepared to roll up your sleeves and are a ‘yes and…’ kind of person, not a ‘computer says no’ kind of person.